Website policies

Elliot's Atelier sells original artwork, homeware and corporate gifts by South African artist Elliot Sithole. The online store is operated by Gembe Entertainment (Pty) Ltd, a private company registered in South Africa, under authority from the artist.

Physical address: 97 Bosbok Road, Randpark Ridge, Johannesburg, 2169
Email: sandile@elliotart.co.za
Phone: 076 716 3917

Our range includes original paintings, rugs, cushions, Ukhamba vessels, mugs, plates, accessories and corporate gift sets. Many items are handmade or hand finished. Small variations in colour, texture, size and pattern are part of the character of each piece and are not defects.

We make every effort to show products accurately. Colours may look slightly different on your screen than in person, depending on your device settings. Product dimensions are approximate unless stated otherwise.

Original paintings are one of a kind. Once sold, the same piece cannot be supplied again.

All prices are shown in South African Rand (ZAR). Delivery fees are calculated and shown at checkout before you pay. The price charged is the price shown at the time you place your order.

Payment is processed securely by Payfast, a registered third party payment gateway. We do not see or store your full card or banking details. Your order is only processed once payment has been received and confirmed.

Discount and promotional codes are valid only for the period and products stated, cannot be exchanged for cash, and cannot be combined unless stated otherwise.

Your order is an offer to buy. A contract is formed once we send you an order confirmation by email. We may decline or cancel an order where an item is out of stock, a pricing or listing error has occurred, or we suspect fraud. If we cancel a paid order, we refund you in full.

Corporate gift orders, bulk orders and commissioned or personalised items (for example, items with your logo, names or custom colours) are quoted separately. Production starts only once you have approved the final design or proof in writing and paid the agreed deposit or full amount.

Lead times for these orders are confirmed in your quote and may be longer than our standard delivery times. Because these items are made to your specification, they fall outside the cooling off right described in our Returns and Refund Policy, but defects remain covered.

All artwork, designs, images and content on this website are owned by Elliot Sithole or used with his permission. Buying a product gives you ownership of that physical item only. It does not give you the right to copy, reproduce, print or sell the artwork or design in any form without written permission.

We collect only the personal information needed to process and deliver your order, such as your name, contact details and delivery address. We handle it in line with the Protection of Personal Information Act (POPIA), share it only with the parties needed to fulfil your order (such as our courier and Payfast), and never sell it. You may ask us at any time to access, correct or delete your information.

Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. To the extent the law allows, we are not liable for indirect or consequential loss, or for damage caused by misuse, accidents, or failure to follow care instructions.

We may update these terms from time to time. The version on the website when you place your order applies to that order. These terms are governed by the laws of the Republic of South Africa.

For any question or complaint, email sandile@elliotart.co.za or call 076 716 3917. We aim to respond within 2 working days.

We currently deliver within South Africa only. Delivery to some remote or rural areas may take longer, and we will let you know if this applies to your order.

Standard items: 5 to 14 working days from payment confirmation.
Corporate gifts, bulk and custom orders: as confirmed in your quote.

Working days exclude weekends and South African public holidays.

Delivery times are estimates. Delays caused by couriers, weather or other events outside our control may occur, and we will keep you updated if your order is delayed.

Delivery fees depend on the size, weight and destination of your order and are shown at checkout before you pay. Large items such as rugs and framed or large paintings may carry a higher fee.

Once your order is dispatched, we send you the courier details and a tracking number where available. Someone must be available to receive and sign for the parcel at the delivery address. If a delivery fails because no one is available or the address is incorrect, the courier may charge a redelivery fee, which is for your account.

Please check your parcel when it arrives. If the packaging or item is damaged, note it on the courier's delivery note if possible and contact us within 48 hours with photos, so we can resolve it quickly.

You may choose collection at checkout at no delivery fee. We will contact you once your order is ready, usually within 5 working days, to arrange a collection time. Collection is by appointment from Midrand, Johannesburg. Please bring your order number and identification. Orders not collected within 30 days of the ready notice may be cancelled and refunded, less any reasonable storage or handling costs.

Risk in the goods passes to you once the order is delivered to your address or collected. Ownership passes to you once we have received full payment.

Under the Electronic Communications and Transactions Act, you may cancel your order without giving a reason within 7 days of receiving it. To qualify:

File a return via Track order on this website (or email sandile@elliotart.co.za) within 7 days of delivery, quoting your order number.
Return the item unused, undamaged and in its original packaging.
You pay the direct cost of returning the item to us. We recommend a tracked courier, as the item remains your responsibility until we receive it.

This does not apply to corporate gifts, custom or commissioned pieces, or items personalised or made to your specification.

If your item arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange collection at our cost and, at your choice, replace the item or refund you in full, including the original delivery fee.

Under the Consumer Protection Act, every item carries a 6 month implied warranty of quality from the date of delivery. If an item is defective, you may return it at our cost and choose a repair, a replacement or a refund.

The following are not defects:
Natural variations in colour, texture, pattern or size in handmade pieces.
Normal wear and tear.
Damage from misuse, accidents, or not following care instructions (for example, putting hand painted items in the dishwasher or microwave where the label advises against it).

Once we have received and inspected the returned item, we will confirm your refund by email. Refunds are paid to the original payment method within 10 working days of approval. Your bank may take a few further days to reflect the funds.

For change of mind returns, the original delivery fee is not refunded, except where the law requires otherwise.

You may cancel a standard order at no cost before it is dispatched, and we will refund you in full. Corporate gift and custom orders cannot be cancelled once production has started, as materials and labour have already been committed. Any deposit paid towards these orders covers costs already incurred.

Use Track order on this website with your order number and checkout email, then submit a return request with your reason. You can also email sandile@elliotart.co.za with your order number, the item, the reason for the return, and photos where relevant. We will reply within 2 working days with the return steps.